9. Purchase of Goods
9.1. The buyer can purchase Goods at the sales points of the Czech Philharmonic in Rudolfinum or the e-shop web interface. Payment of the purchase price is possible in cash, by payment card (mentioned in point 2.2.) or by bank transfer.
9.2. The presentation of Goods at the e-shop web interface describes the goods and their main characteristics, but it is only informative and is not a proposal to conclude a purchase contract. The seller is not obliged to enter a purchase contract for a specific item. The presentation of the Goods states the price of the goods, including VAT.
9.3. When ordering Goods at the e-shop web interface, the buyer chooses particular specific Goods ("inserts" them into the online shopping cart), the payment method (payment of the purchase price) and the details of the required delivery method, confirming information on the costs associated with the delivery of the products (collectively, "order"). Before submitting the order, the buyer is allowed to check and change the information he has placed on the order, including the possibility to detect and correct errors incurred when entering the data into the order. The information given in the submitted order is considered correct by the Seller. The Seller shall immediately confirm receipt of the order to the Buyer by e-mail to the address specified by the Buyer. The Seller is always entitled to require, depending on the nature of the order (quantity, weight, purchase price amount, estimated packing and delivery costs), that the Buyer additionally confirm the order, or suggest to the Buyer a change to the contractual terms and/or provide him with additional information (by e-mail, telephone, in writing).
9.4. The purchase contract is concluded upon Seller's acceptance of the order and confirmation of the acceptance to the Buyer via e-mail, to the email address specified by the Buyer.
9.5. The Buyer agrees to use the means of distance communication when concluding the contract. The costs incurred by the Buyer when using these means of communication in connection with the conclusion of the contract (cost of internet connection, cost of telephone calls, etc.) are borne by the buyer himself, and these costs do not differ from the basic rate (the seller does not charge any special fees for these services).
9.6. Information about the place of delivery and the time of delivery of the prepaid Good is part of the information in the online shopping cart and the offer acceptance. Pre-paid goods can be personally picked up at the delivery point intended for the goods, only after sending information to the seller that the goods can be picked up. Part of the range of Goods is available at the Seller's points of sale for direct purchase by card/cash without prior ordering and payment at the e-shop web interface. Such a range may not match the range presented on the e-shop web interface.
9.7. The seller reserves the right to deliver the ordered goods to the Buyer only after full payment of the total purchase price. The Seller is entitled to request advance payment also by issuing an advance invoice before delivery of the Goods. The provisions of Section 2119 (1) of the Civil Code do not apply.
9.8. Any discounts granted by the Seller may not be combined unless the Seller expressly states otherwise.
9.9. The seller provides the following methods of handover or delivering the Goods:
- personal collection at the seller's point of sale
- by post within the Czech Republic (CZK 60 postage is added to the purchase price)
- delivery through electronic communication (in the case of Goods that would have the character of digital content)
9.10. Individual methods of handover or delivery are offered according to the current availability and according to the specific Goods. The Buyer must respect the options offered at the e-shop web interface, especially when combining the purchase of different types of Goods.
9.11. If the means of delivery is contracted based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.
9.12. If the Seller is obliged to deliver the goods to the place specified by the buyer in the order, the Buyer is obliged to take over the goods upon delivery.
9.13. If for reasons on the side of the Buyer, the Goods must be delivered repeatedly or in a manner other than those specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery or other means of delivery.
9.14. The Buyer is obliged to check the package immediately upon delivery (number of packages, integrity of packaging, external damage to the package). The Buyer is entitled to refuse acceptance of a consignment that is not following the purchase contract by, for example, being incomplete or damaged. If a damaged consignment is taken over by the Buyer, it is necessary to immediately announce the incomplete or damaged shipment by email or mail to the seller.
9.15. The delivery time for the Goods is usually 3 working days after handing over the shipment to the carrier. If the Goods are in stock, it is handed over to the carrier usually within 1 business day after receiving orders.
9.16. The Buyer is informed about the delivery of the Goods or their readiness for personal collection via e-mail.
9.17. In the case of a personal collection of Goods that have been paid for in advance or are paid for in cash or by card upon receipt, the seller or his contractual partner may require the show of an identification card (ID, passport) to prevent damage and to prevent legalization of criminal proceeds. Without submitting relevant documents, the Seller or its contractual partner may refuse to issue the Goods.
9.18. If the Buyer does not pick up the Goods within 10 months from the moment of purchase, the Goods are returned to the Seller in his possession without any compensation to the Buyer.
9.17. Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions if issued by the seller.